Frequently Asked Questions
Everything you need to know about shopping for your home at ShopBobbys.
How long will it take for my furniture to arrive?
Standard shipping typically takes 5-10 business days. For larger furniture pieces requiring freight delivery, please allow 2-3 weeks for arrival and scheduling.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return.
Do you offer assembly services for large items?
Yes, we offer 'White Glove Delivery' at checkout which includes professional assembly, room placement, and removal of all packaging materials.
What happens if my order arrives damaged?
If your item arrives damaged, please contact our support team within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund immediately.
Are the colors on the website accurate?
We strive to display our products as accurately as possible; however, colors may vary slightly due to professional studio lighting and individual monitor settings.
Do you offer trade discounts for interior designers?
Yes, we have a dedicated Trade Program for industry professionals. Please submit your credentials through our Trade Portal to access exclusive pricing.